Managing complex SLAs in Jira Service Desk, Software and CoreCorporate projects often manage a number of SLAs, whether it’s a classic time for support response or deadline for HR to handle en employee issue. How to set up SLA so the organization could benefit from it? How can this improve team work? What options are available? On the basis of our work with a few corporate clients we wii share the insights we gathered on the subject.
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